Frequently asked questions
Quick answers to the most common Llama Upsells questions, each linking to the full guide for deeper detail.
This page answers the questions merchants ask most, grouped by theme. Each answer is short on purpose — it gives you the gist and the one fix, then links to the full guide. If you are stuck on a specific symptom, skim the group headings below and open the matching question.
Looking for a deep walkthrough rather than a quick answer? Jump straight to Campaign not showing, Discount not applying, or the How features interact overview.
Setup & visibility
Discounts
Timing & sync
Checkout flows
International stores
Limits & plans
Capacity & storage
Still stuck?
If none of the above resolves your issue, contact support and include your store URL, a screenshot of the campaign or discount settings, and a screenshot of the storefront or checkout where the problem appears. Those three together let support reproduce the exact behavior and respond faster.
Related guides
Campaign not showing
The full checklist for when an offer won't appear for shoppers.
Discount not applying
Why a discount might not show at checkout, and how to fix it.
How features interact
What overrides what, and the order campaigns, discounts, restrictions, and limiters run in.
Metafield size limits
The storage cap that can stop active campaigns from reaching the storefront.
Plans & billing
Plan limits, per-order fees, and what happens on upgrade or downgrade.
Metrics glossary
Definitions for the terms used across analytics and reporting.
Metafield size limits & many active campaigns
Why some campaigns stop showing after you add more, the metafield warning banner, and how each feature handles overflow.
Glossary
An A-Z reference of every Llama Upsells and Shopify term used across these docs, each with a plain-English definition and a link to its full guide.